BMC Helix AIOps 25.1

BMC Helix AIOps 25.1

BMC Helix AIOpsis an AI/ML-based platform that provides real-time, 360-degree visibility of your complete IT infrastructure. It analyzes data from multiple sources, identifies patterns, predicts potential problems, and helps remediate problems before they cause service disruptions in your environment.

With generative AI and automation, BMC Helix AIOps increases service reliability, reduces the mean time to resolution (MTTR), and ensures optimal health of your IT infrastructure environment.

Release notes and notices Updated 08 Apr 2025

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.

Related topics

Known-and-corrected-issues

Support-information

Date

Summary

Reference

February 20, 2025

Enhancements included in this release:

  • Identify, debug, and resolve application issues within the integrated development environments
  • View dashboards in the BMC Helix AIOps console
  • View trace details in the BMC Helix AIOps console
  • (Controlled availability customers only) Efficient service management with global balancing profiles
  • Support for the out-of-the-box OpenTelemetry (OTel) service blueprint

January 22, 2025

Enhancements included in this release:

  • (Controlled availability customers only) Generate best action recommendations from Jira and ServiceNow incidents
  • Updated version of the out-of-the-box service blueprint for the Microsoft SharePoint Server

November 18, 2024

Enhancement included in this release:

A new out-of-the-box service blueprint for Apache Tomcat Application Server

October 16, 2024

Enhancements included in this release:

  • Enhanced Status filter on the Situations page
  • Add details when requesting for automation
  • View attributes of a service
  • View attributes of a CI
  • Use advanced filters to view only specific nodes in the service hierarchy
  • View situation details in a new tab or window
  • Set service hierarchy as the default view
  • Out-of-the-box service blueprint for Red Hat JBoss
  • Access context-specific resources in the self-help widget
  • View a summary of all the incidents and situations in your environment in real time

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

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Getting started

Setting up and going live

Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities

Get a consolidated health summary of key performance indicators and entities.

Monitoring-services

Assess the service health, do root cause analysis, and discover health insights.

Monitoring and investigating situations

Monitor and investigate ML-based situations for faster analysis and remediation.

Predicting and proactively resolving service outages

Predict service outages that help in identifying and fixing issues before they happen. 

Administering

Understand roles and permissions, enable AIOps features and notifications, model service blueprints, and model services.

Remediating services and situations

Run automation actions to remediate open events for services and situations.
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