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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Adding a business entity to a service target

You can add a business entity to a service target in the Service Target console > Goal and Cost tab.

Related topics

Administering
Working-with-business-time-segments-and-entities

To add a business entity to a service target

  1. Open the BMC Service Level Management console.
  2. Click the Service Targets tab.
  3. Select the appropriate service target and click View, or create a new one.
  4. Click the Goal and Cost tab.
  5. Select a predefined business entity.
  6. Click Save to save the service target.
    After you add the business entity to a service target, the hours defined in the business segments (that comprises of the business entity), are added to the service target measurement calculation.

 

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BMC Service Level Management 20.02