Information
This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Using a business entity defined on an application form


If you have a custom application or any of the BMC Remedy ITSM suite installed, you can use the business entity referenced on a form in the application to determine the business hours for the service target. The following steps are involved:


 

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BMC Service Level Management 20.02