Managing change
Change management interface
Getting started with a change request
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Tasks throughout the Change Management life cycle
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Analyzing the risk and impact of change requests in the Review and Authorize stageApproving change requests in the Approval stageApproving change requests in the Close Down Approval stageAssigning and reassigning change requestsCompleting and closing a change request in the Closed stageCreate change requests in the Initiation and Recording stageCreating and updating records by using emailDefining and managing relationships
Configuration items
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Time and effort for a change request
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Notifications and reminders for a change request
Service targets for a change request
Common consoles
The following topics related to accessing and navigating the consoles are in the BMC Helix ITSM online documentation:
Accessing and navigating the BMC Helix ITSM application consoles
Searching for records in the application consoles
Managing and tracking work assignments in the Overview console
Common tasks
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Creating and updating records by using emailDefining and sending remindersManaging the cost of change
The following topics are in the BMC Helix ITSM online documentation:
Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter
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