This documentation supports the 22.1 version of BMC Helix ITSM: Change Management.To view an earlier version, select the version from the Product version menu.

Managing change

You use the change management module in BMC Helix ITSM: Change Management to create change requests, assign them, break down the change requests by creating tasks, and review the change requests, which ensures the smooth working of your organization by ensuring quick, on-time deliverables,

Related topics

Managing-release

Managing-tasks

Using-reports-flashboards-and-dashboards


Change management interface

Getting started with a change request



Tasks throughout the Change Management life cycle

Configuration items



Time and effort for a change request

Notifications and reminders for a change request



Service targets for a change request




Common consoles

The following topics related to accessing and navigating the consoles are in the BMC Helix ITSM online documentation:

Accessing and navigating the BMC Helix ITSM application consoles

Searching for records in the application consoles

Managing and tracking work assignments in the Overview console 

Common tasks

The following topics are in the BMC Helix ITSM online documentation:

Setting up the IT Home page

Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter

Viewing CI and service relationships in the Service Context

Broadcasting messages

Tracking work history with Work Info logs




 

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