Additional storage, integration, and environment options

This topic provides the following information about add-on services for BMC Helix offerings:

BMC Helix additional storage option

The BMC Helix additional storage option provides 50 GB of additional database storage space for each service's environments (production and non-production). Your core subscription already includes 500 GB of storage for up to 199 ITSM users, and an additional 50 GB of storage for every 100 users thereafter.

For example, if a customer has 150 ITSM users, they are entitled to the default of 500 GB of storage for their core subscription in Production. If the same customer increased their number of users to 205 ITSM users, they will automatically receive 50 GB of additional storage in Production, bringing their total entitled amount of storage to 550 GB. For a customer that has 399 ITSM users, they are entitled to the default 500 GB (default) + 50 GB (entitlement for 200 - 299 total users) + 50 GB (entitlement for 300 - 399 total users) = 600 GB of storage for their core subscription.  

This is usually sufficient for most implementations. However, if you have large attachments, more than two years of data, and so on, you can use this option to increase the size of your data store. Additional storage, if purchased, is applied to each environment (standard environments plus any additional environments purchased).


You must purchase the additional storage option for each service where additional storage is needed. For example, if you subscribe to both the BMC Helix Remedy Service Management and BMC Helix Custom Applications services and additional storage is needed for both, you would need to purchase a quantity of two for this option. The additional storage would then be applied to each environment under both services.

BMC Helix non-standard integration option

BMC Helix services provide robust support for integrations between your applications and third-party services in hybrid environments.

A subscription to your BMC Helix service includes support for the following integrations, per environment:

  • 1 BMC Helix Client Gateway connection, if required
  • 1 authentication source, if required
  • 1 email integration, if required
  • 1 FTP site, if required

Additionally, your subscription includes support for published interfaces (for example, web services and BMC Remedy AR System APIs), as long as the integration does not require additional infrastructure. See Integrations for a comprehensive list of supported integration mechanisms.

For additional mailbox requests with your BMC Helix ITSM and/or BMC Helix Business Workflows subscription service, please submit a Support Case. 

The BMC Helix non-standard integration option provides for the support of an additional integration to the BMC Helix solution when needed. Use this option when there is:

  • Implication for a supported component, such as an additional gateway connection
  • Additional FTP directories required (each non-standard integration purchased entitles you to one additional FTP site)
  • An approved integration method that is considered a customization – for example, an integration that uses a published web service will not require this option. However, if an integration uses an approved Java filter (which is considered a customization), you will be required to purchase the BMC Helix non-standard integration option for each filter.


Customers remain solely responsible for the development, implementation, maintenance, monitoring and troubleshooting of the integration itself. This work may be performed by BMC Global Services or a trusted partner under a separate contract.

BMC Helix additional environment option

Your BMC Helix core subscription includes a standard set of environments as defined in the BMC Helix core services section for each service. The additional environment option provides an additional non-production environment for your Helix service if needed. Examples of how an additional environment is used include a dedicated training environment, a systems integration testing environment, an extra development sandbox, and so on. Extra environments are available for an additional monthly subscription fee and are entitled to the same storage and license capacities as the standard environments.

You need to purchase an additional environment for each service that requires it, for example if you need an extra environment for both your Helix ITSM and Helix Custom Applications services, you need to buy a quantity of two. The purchase of one additional environment for a Helix ITSM service entitles you to an extra environment for your Helix Digital Workplace service as well.


This option may also be required if you are migrating from an on-premises Remedy system and require the use of a separate staging box for data processing activities. You will need to purchase the additional environment only for the duration of the migration project.

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