BMC Helix services

For a monthly subscription fee, you receive web access to the BMC Helix services you purchase, each service offering the license options and including the standard environments detailed in sections below. All services are delivered from data centers that offer a scalable, fully managed global infrastructure, with monitoring, disaster recovery, security, and BMC expert staff managing all patches and upgrades, 24 hours a day, 7 days a week.


The BMC Helix Digital Workplace client application is commonly the front-end for all BMC Helix services. If additional instances of this application are needed for your organization, BMC will configure an additional instance of this application for you with an additional purchase of the BMC Helix Platform.

BMC Helix Services Storage Allocation

The storage consumption which is displayed in your Support Central > Case Management > Service Status Dashboard is an aggregate of the following subscription services (not all may apply to your subscription) . For more information on your base storage allocation and consumption, please visit BMC Helix service management base data capacity

  • BMC Helix Business Workflows
  • BMC Helix Digital Workplace
  • BMC Helix Innovation Suite/Studio
  • BMC Helix ITSM
  • BMC Helix Multi-Cloud Broker
  • BMC Helix Platform
  • BMC Helix Portfolio Management
  • BMC Helix Customer Service Management
  • BMC Helix Virtual Agent
  • Fusion Agility Suite and Visual Boards
  • Additionally, any custom applications developed on the BMC Helix Innovation Suite platform
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  1. Amit Khandelwal

    BMC Helix Knowledge Management by ComAround is missing

    Jul 09, 2021 04:36
    1. Betty Xu

      Thank you Amit, please refer to the BMC Helix Virtual Agent page for the ComAround entitlements and information:

      Jul 20, 2021 12:49
  2. Andreas Petraschke

    The link on this page is broken.

    Jul 03, 2023 01:49
    1. Betty Xu

      Hi Andreas, thank you for flagging.  The URL has been refreshed. 

      Jul 04, 2023 10:23