This documentation supports the 19.08 version of BMC Helix Platform. 
To view an earlier version, select 19.05 from the Product version menu.

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BMC Helix Platform 19.08

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BMC Helix Platform is a combination of services and components that helps you develop, build, deploy, and use multi-tenant applications on cloud. It also helps you to create and automate many business processes without learning a programming language or complex development tools.


Release notes and notices
updated 23 Aug
Consult the following table for a list of notices and information about updates to BMC Helix Platform.

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Updates

The following updates have been added since the release of the space:

DateReleaseSummary
August 22, 201919.08

BMC Helix Platform has been enhanced in the following areas:

  • Support for BMC Native classification for cognitive service
  • Support for webhook definitions registered with Adobe Sign
  • Enable users to directly view an event that triggers a notification
  • Dynamically define the type of association
  • Enhancing the cognitive insights capabilities by providing the following features:

    • Filtering the search data sets by using confidence threshold

    • Ability to rate the most relevant knowledge articles

  • Simplified construction of text strings in an expression builder

  • Content packages for applying customizations to an application
July, 2019Patch 01 for 19.05

This update includes fixes for defects and updated BMC Helix Platform SDK.

May 31, 201919.05

BMC Helix Platform has been enhanced in the following areas:

  • Leverage BMC Remedy Smart Reporting capabilities to generate application usage reports.
  • Support for IBM Watson Assistant user metrics.
  • Ability to launch the Process designer from a custom application view.
  • Support for cognitive insights in custom applications and BMC products.
  • Unique record IDs for Foundation data.
  • BMC Helix Innovation Studio configuration change history.
  • Leverage external AR System data as local data.
  • The Record Grid Component adapts automatically to mobile form factors.
  • A new Tab Panel View Component has been added, which helps you to organize page content within multiple tabs.
April 17, 2019Patch 01 for 19.02

This update includes updated BMC Helix Platform SDK and fixes for defects.

February 22, 201919.02

BMC Helix Platform has been enhanced in the following areas:

  • Integrating applications by using the Webhook definition.
  • Tracking application events to derive application usage metrics.
  • Enhancing the approval capabilities by providing the following features:
    • Configuring the approval flows to allow certain number of approvers to approve the request.
    • Flexibility to plugin any other notification mechanism.
    • Approving or rejecting the requests through email notifications.
December 19, 2018Patch 01 for 18.11

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancement:

  • Improved fallback mechanism for displaying localized field values.
November 30, 201818.11

BMC Helix Platform has been enhanced in the following areas:

  • Foundation library
    • The Foundation data model for Organization and Person data is changed to have more parity with Remedy IT Service Management Suite.
    • Easier conversion between types of Organization and Person. 
    • Reduced restrictions on Organization and Person so that customers have more control on Organization and Person data. 
    • The Foundation Service REST APIs output structure for Organization data and Person data has changed to match the new data model. The parameters remain unchanged for most parts.
  • Connect to RESTful services in a codeless way from the BMC Helix Innovation Studio UI.
  • Ability to test accuracy, precision, recall, and F-score of BMC Helix Platform Cognitive Service when using for auto-categorization and chatbot.
  • Support for outgoing profiles to enhance the email capabilities.
  • Ability to access attributes such as, complex objects, array of objects, array of strings, and nested complex objects by using a Document definition.
  • Ability to change the layout of view components.
  • Support for customizing user menu to display the user profile.
  • Ability to cancel user-driven approval requests and filter approvers from the foundation data.
  • Ability to edit multiple records in a record grid, define filter presets, and filter rows by cell selection. 
  • Responsive web layouts in the browser.
September 12, 201818.08

BMC Helix Platform has been enhanced in the following areas:

  • Embed BMC Helix Platform views in external applications.
  • Creation of codeless applications and libraries in a tailoring environment.
  • Using a new PIN field in Foundation data to verify individuals.
  • Configuring approval flows using one single wizard.
  • Introducing Business Analyst role in BMC Helix Platform.
  • Enable extension of application definitions.
  • Enhanced load and synchronization of Remedy ITSM Foundation data to BMC Helix Platform.
  • Ability to identify updates to the security label.
  • Enhancements in connectors.
  • Section 508 compliance.
July 29, 201818.05.01

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancements:

  • Zero downtime upgrade of BMC Helix Platform.
  • Audit fields from associated record definitions.
June 6, 201818.05

BMC Helix Platform has been enhanced in the following areas:

  • Full-text search capabilities in a Digital Service application.
  • Incoming and outgoing email configuration.
  • Deploy code-based application across environments in a dedicated systems.
  • Support for GDPR.
  • Report application errors as issues to customer support.
March 30, 2018Update 01 for 18.02

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancement:

  • Zero downtime upgrade to a new version of an application.
  • BMC applications and partner-developed applications can now be set to have unlimited users in a tenancy.
February 28, 201818.02

BMC Helix Platform includes the following enhancements:

  • Chatbot framework enhancements:
    • Support for multiple chat providers
    • Support for enabling chat conversations through SMS
    • Support for enabling chat conversations through Skype for Business
    • Ability to format chatbot responses
  • Associate and display field values for Approval record definitions
  • Leverage Foundation Data to assign approvers of the approval requests
  • Localize field values of a record definition
  • Localizable Foundation category data
  • Enable row-level security for roles from multiple applications
  • Enable maximum number of training data sets permitted by IBM Watson Assistant for auto-ategorization and auto-assignment
  • Support for Remedy Single Sign-On (RSSO) OAuth 2.0 for BMC Helix Platform applications
January 30, 2018Update 01 for 17.11

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, BMC Helix Platform includes the following enhancement:

  • Increased limit of training data sets when using BMC Helix Platform Cognitive Service.
November 30, 201717.11

BMC Helix Platform includes the following enhancements:

  • Chatbot framework to provide virtual chat and cognitive search capabilities in your application.
  • Automated assignment using Cognitive Service.
  • Data load and synchronization capability for ITSM Foundation data.
  • Leverage Smart Reporting in BMC Helix Platform application.
  • Remove Mid Tier for tenant configuration: Licensing Management and Assignment.
  • Automatically persist user settings between sessions.
  • Display associations in Approval Console.
  • Hide navigation items in Shell when user does not have permission.
  • Disassociate records to prevent orphaned records.
  • Support RSSO for SAML/IDP based user authentication.
  • Unified logging to improve ability to query across logs.
  • UI improvements for creating and managing Foundation data.
  • Copy fields in a Record.
  • Clear All capability in notification bell.
  • Access error data in caught exceptions.
October 13, 2017Update 01 for 17.08

This update includes updated BMC Helix Platform SDK and fixes for defects.

August 25, 201717.08

BMC Helix Platform includes the following enhancements:

  • Ability to integrate your applications with third-party systems.
  • Support for creating codeless application.
  • Ease of use in deploying applications across environments.
  • Enhancements to improve application development experience.
July 18, 2017Update 01 for 17.05

This update includes updated BMC Helix Platform SDK and fixes for defects.

Additionally, following JAR files are no longer bundled with the BMC Helix Platform SDK ( com.bmc.arsys.rx.sdk-17.5.0.zip), as these JAR files are used only for internal framework functionality:

  • com.bmc.arsys.rx.application-test.jar
  • com.bmc.arsys.common.jar
  • com.bmc.arsys.domain.jar

To test your application or library, see Testing application logic with the automation framework.

May 25, 201717.05

BMC Helix Platform includes the following enhancements:

  • Ease of application upgrade.
  • Enhancements to address data security and performance.
  • Support for better debugging and troubleshooting your applications.
  • New REST APIs for Foundation library and Approval library.
  • Support for loading Foundation data in bulk.
  • Ease of granting application permissions using Functional Roles.
  • Enhancements to the View Designer interface elements such as Record Grid, Select Group component, and Action button.
May 09, 2017Update 02 for 17.02

This update includes updated BMC Helix Platform SDK and fixes for defects.

March 28, 2017Update 01 for 17.02

This update includes updated BMC Helix Platform SDK and fixes for defects.

February 27, 201717.02

BMC Helix Platform includes the following enhancements:

  • Lock core platform objects from being customized
  • BMC Remedy Deployment Application now enables you to promote your Digital Service application customization and data across environments 
February 01, 2017IS16.12b

This update includes updated standard library for BMC Helix Platform services and fixes for defects.

December 22, 2016IS16.12a

This update includes updated standard library and updated Java libraries for BMC Helix Platform services, and fixes for defects.

December 05, 2016-

BMC Helix Platform Developer release.

Related topics

Known and corrected issues

FAQs and additional resources

Getting started

 

Introduction to BMC Helix Platform

The video shows an older version of BMC Helix Platform. The previous product name was BMC Helix Innovation Suite. Although there might be minor changes in the UI, the overall functionality remains the same:

Tailoring applications

 

Customize applications according to your business processes.

If you are an Application Business Analyst this is a good place to start.

Configuring

 

Customize your applications by using Cognitive service, Approval library, and Connectors.

Administering

 

Set up users, manage roles, set up foundation data, assign licenses, submit user reported issues, and create and deploy codeless applications with minimal programming knowledge or dependency on developers.

If you are an Administrator this is a good place to start.

Troubleshooting

 

Resolve issues with your environment, find solutions to problems while developing or tailoring applications, look up error messages or logs.

Developing applications

 

Develop codeless applications with minimal programming.

Develop code-based applications by using the BMC Helix Platform SDK, BMC Helix Innovation Studio, and Maven archetypes to extend the BMC Helix Platform to create custom components, custom REST APIs, and so on.

If you are a Developer, this is a good place to start.

Developer Communities

Join discussions with peers and experts.

Helix Communities

Explore, talk, and learn about what and how BMC Helix Cognitive Service Management could help your organization.

Developer Portal

Learn, develop, and connect with the Developer Community.

Sample application

Build an application with BMC Helix Platform.

Videos

View the BMC Helix Platform video playlist.

Podcasts

Listen to experts in Digital Service Management.

Marketplace

Find apps, connectors, learning modules, and more.


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