This documentation supports the 20.02 version of Remedy IT Service Management Suite.To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy IT Service Management Suite 20.02, including new features, urgent issues, documentation updates, and fixes or patches. 

The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy ITSM 20.02 release.

Note

This section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 9.0, 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.

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