This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Integrating

Action Request Systemintegrations withBMC Helix ITSM: Knowledge Management allow users to communicate and share data with the following applications:

  • BMC Digital Workplace
  • Chatbot
  • Live Chat
  • BMC Helix ITSM

These applications provide the ability to search the knowledge base. 

Related topic

Setting-up-and-going-live

Consult the following use cases for information about how to achieve value with BMC Helix ITSM: Knowledge Management:

Use case

Business value

Products used

Enables a collaborative approach to provide knowledge for self-service.

  • BMC Service Request Management
  • BMC Digital Workplace
  • Live Chat
  • Chatbot

Enhances the collective efforts of the knowledge team to create and maintain a rich knowledge base.

BMC Helix ITSM

Helps users leverage the knowledge articles by displaying a list of related knowledge articles when you create or update a ticket.

BMC Helix ITSM