This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

FAQ

Here are some answers to the most frequently asked questions about BMC Helix ITSM: Knowledge Management:

Why am I not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of Knowledge Management and where you can find them in the restructured documentation space.

Older topic title

Where you can find the information now

KCS support in BMC Knowledge Management

Adding and deleting attachments

Creating a decision tree

Working with the KCS template

Knowledge article functional areas

Managing knowledge article visibility

Creating a knowledge article

What is BMC Knowledge Management

Approval workflow

Using

Configuring approvals

Status transition workflows

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*