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BMC Helix ITSM: Knowledge Management
BMC Helix ITSM: Knowledge Management 23.3
Creating and publishing knowledge articles

This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

Creating and publishing knowledge articles

Export

Choose the export format from the list below:

$services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0') $services.rendering.render($uix.execute(), 'html/5.0')

Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

Consult the following topics to learn about the knowledge article lifecycle, spanning from the creation of a new knowledge article to its publication.

Related topic

Knowledge-Management-overview

Creating knowledge articles

Creating a decision tree
Creating knowledge articles for sharing information
Knowledge article templates

Knowledge-centered articles

Assessing knowledge-centered service articles

Editing, formatting, and reviewing knowledge articles

Assigning a knowledge article
Changing the status of a knowledge article
Formatting knowledge article text
Managing approval requests
Reviewing a knowledge article in BMC Helix ITSM
Scheduling reviews

Tags: creating_and_publishing creating_knowledge_article publishing_knowledge_article

Last modified by Ruchita Karuvath on 2024/12/03 10:50

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25.2
25.1
23.3
22.1
21.3
21.05

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