21.05 patches

Review the fixes and update in this patch in BMC Helix ITSM: Change Management 21.05 that might impact your users.

Several significant enhancements were delivered in versions 21.05, 21.02, and 20.08 for SaaS customers. Starting with 21.05.02 patch release, these features and enhancements are also available for on-premises customers.

The key enhancements include:

• BMC Helix Innovation Suite for Service Management applications
  Starting with version 21.02, Service Management applications run on a single environment named, BMC Helix Innovation Suite . With the new BMC Helix Innovation Suite, we bring together the capabilities of Action Request System and BMC Helix Innovation Studio.

  
  

• Product name change in Remedy platform and applications
  Starting with version 21.02, there are changes to the product and component names.
  

  
  

• Support for Progressive Web Applications
  Smart IT uses the industry standard Progressive Web App (PWA) technology. You can customize screens in Developer Studio in a similar way you customize the forms.
  Also, create and view your custom application as a progressive web application simply by selecting and using Progressive views in Developer Studio.
  

 To learn about these enhancements, see the following links:

• 21.05 enhancements in BMC Helix ITSM documentation.

• 21.02 enhancements in BMC Helix ITSM documentation.

• 20.08 enhancements  in Remedy ITSM documentation.