Agentic AI capabilities in BMC Helix AIOps
BMC Helix AIOps connects with BMC HelixGPT to provide AI capabilities that help enterprises improve collaboration and resolve problems faster. As an operator or site reliability engineer (SRE), use LLM-based AI agents to view situation summaries in natural language, get answers to predefined questions, and get step-by-step action plans. These insights help you investigate the situation and restore the health of the service faster.
BMC Helix AIOps provides a fine-tuned model, which you set up in your GenAI cloud environment.
License requirements
Agentic AI capabilities
The following table describes the agentic AI capabilities available in BMC Helix AIOps:
| Capability | User role | AI agent | Requires configuration | References |
|---|---|---|---|---|
Get a natural language summary for an ML-based situation
| Operator or SRE | AIOps Situation Summary | Yes | Investigating ML-based independent situations |
 | ||||
| Identify the root cause of a situation by using the automated Deep RCA capability | Operator or SRE |
| Yes | Identifying the root cause of the situation by using Deep RCA |
 | ||||
| Run the log tool and change tool to identify the root cause and get recommendations to resolve the situation | Operator or SRE |
| Yes | Identifying the root cause of the situation by using Deep RCA |
 | ||||
Get step-by-step best action recommendations for remediating a situation
| Operator or SRE |
| Yes | Investigating ML-based independent situations |
 | ||||
| Use the Ask HelixGPT chat to investigate and help resolve a situation | Operator or SRE |
| Yes | Using Ask HelixGPT to investigate situations |
 | ||||
Generate a natural language summary for a vulnerability that impacts services, and recommended remediation actions to resolve it
| Vulnerability manager | AIOps Inference | Yes | Investigating vulnerabilities |
| ||||
Automatically assign categories to vulnerabilities
| Vulnerability manager | Vulnerability classification | Yes | Automatic assignment of vulnerability categories |
 | ||||
Get log insights for a situation
| Operator or SRE | Log Analyzer | Yes | Investigating ML-based independent situations |
 | ||||
Ask predefined questions in Ask HelixGPT:
| Operator or SRE |
| Yes | Investigating ML-based independent situations |
 | ||||
Create custom dashboards for the following areas by using HelixGPT Insight Finder:
| IT manager Operator or SRE | HelixGPT Insight Finder | Yes | Analyzing data with BMC Helix Dashboards |
 | ||||
| Use Microsoft Teams to investigate a situation | Operator or SRE |
| Yes | |
 | Using the BMC Helix Ops Swarmer agent with Microsoft Teams to help resolve situations | |||
Assess the risk and impact of change requests to a service by using Change Risk Advisor (Controlled availability customers only) | Operator or SRE | Change Risk Advisor | Yes | Monitoring and investigating changes |
 | ||||
Compatibility matrix for agentic AI capabilities
The following table describes the compatibility amongst the BMC Helix agentic AI capabilities and the supported versions:
| Capabilities available in the BMC Helix AIOps console | BMC Helix AIOps model version | BMC Helix AIOps version | Supported by the Ops Swarmer agent in Microsoft Teams | BMC Helix AIOps + BMC Helix ITSM (Full Stack) | BMC Helix AIOps + BMC Helix ITSM (CORE) | BMC Helix AIOps + ServiceNow ITSM |
|---|---|---|---|---|---|---|
| Get a natural language summary for a situation | HelixGPT-v7.4 HelixGPT-v7.3 HelixGPT-v7 | 26.1 and later | ✅ | ✅ | ✅ | ✅ |
View Deep Root Cause Analysis (RCA) for a situation:
| HelixGPT-v7.4 HelixGPT-v7.3 | 26.1 and later | ❌ | ✅ | ⚠ (Only the Log tool is supported) | ⚠ (Only the Log tool is supported) |
View the recommendation planner for a situation
| HelixGPT-v7.4 HelixGPT-v7.3 HelixGPT-v7
| 26.1 and later | ✅ | ✅ | ⚠ (Only the Log and Code tools are supported) | ⚠ (Only the Log and Code tools are supported) |
Ask predefined questions in the Ask HelixGPT virtual agent:
| 26.1 and later | ❌ | ✅ | ✅ | ✅ | |
Ask predefined questions in the Ask HelixGPT virtual agent:
| 26.1 and later | ✅ | ✅ | ✅ | ✅ | |
Ask predefined questions in the Ask HelixGPT virtual agent:
| 26.1 and later | ❌ | ✅ | ❌ | ❌ | |
| View the best action recommendations for a situation | 26.1 and later | ❌
| ✅ | ✅ | ✅ | |
| View log insights for a situation | 26.1 and later | ✅ | ✅ | ✅ |
✅ Full support
⚠ Limited support
❌ No support