This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Configuring BMC Helix application in Microsoft Teams

As a Microsoft Teams administrator, you install the BMC Helix application, which enable operators or other users in your organization to get notifications about the impacted services and situations proactively.

By using the BMC Helix application, operators can send commands and get information about the overall health of the environment in the application. Operators can also perform a few actions depending on the impacted service or situation. 

This topic describes the steps that you must perform before you start using Microsoft Teams application for BMC Helix. 

Related topics

Enabling-notifications-in-Microsoft-Teams

Commands-and-actions-available-in-Microsoft-Teams


Before you begin

As a Microsoft Teams administrator, ensure that you get the following details: 

  • Administrative permissions and credentials to access BMC Helix AIOps.
  • Microsoft 365 administrator permissions to add and configure the application for your organization.
  • The BMC Helix Single Sign-On tenant ID for your tenant from the BMC Support Team.


To add the BMC Helix application to Microsoft Teams

As a Microsoft administrator, go to Microsoft Teams > Apps and add the BMC Helix application available in Microsoft Teams. 

BMC Helix App.png

Note

If you do not see the application under Apps, contact BMC Customer Support team to obtain the binaries for the application.

For more information on how to install an app in Microsoft Teams, see the Microsoft Teams documentation. 


To configure the BMC Helix application

Perform the following steps to configure the connection with BMC Helix AIOps: 

  1. Go to Microsoft Teams > Apps > BMC Helix application. 
    You are asked to authorize by signing in to your BMC account. 
  2. Enter the Sign in command. 
    Since configuration is not yet done, the following options are displayed. If you are not a Microsoft administrator, you cannot proceed. 
    Sign in.png
  3. Click 1. Grant Permissions. 
  4. Select a Microsoft Teams administrative account, view the permissions required for connecting with BMC applications, and click Accept.
    If successful, the following message appears: Return to MS Teams and press "Connect to BMC" to set up your BMC Helix domain(s). Your application is now ready to connect to BMC products. 

  5. In the chat window, click 2. Connect to BMC.
    The BMC Helix products that are available to connect appear.
    Select BMC Product.png
    You can configure any one of the following options as shown in the following table:

    Option

    Product

    Description

    ITSM

    BMC Helix ITSM

    1. Select the BMC Helix Single Sign-On region to use for this Microsoft Teams tenant.
    2. Enter the BMC Helix Single Sign-On tenant ID.
    3. Enter the BMC Helix Innovation Suite URL.

    For more information, see Configuring Microsoft Teams ChatOps for BMC Helix.

    AIOps

    BMC Helix AIOps

    1. Select the BMC Helix Single Sign-On region to use for this Microsoft Teams tenant.
    2. Enter the BMC Helix Single Sign-On tenant ID.
    3. Enter the URL for BMC Helix AIOps.

    ITSM & AIOps

    BMC Helix ITSM and BMC Helix AIOps

    1. Select the BMC Helix Single Sign-On region to use for this Microsoft Teams tenant.
    2. Enter the BMC Helix Single Sign-On tenant ID.
    3. Enter the URL for BMC Helix AIOps.
    4. Enter the BMC Helix Innovation Suite URL.

    Depending upon the options that you selected, a message appears that your tenant configuration is stored. For example, if you have configured BMC Helix AIOps only, the following message is displayed. 

    Chatbot config tenant stored.png

    Important

    After the configuration step is complete, share the URLs shown in the message with the BMC Customer Support team for completing the configuration process. After BMC completes the process, you can continue to sign in to the application. Perform the next step after the configuration process is complete. 

  6. Click Sign in.
    You are navigated to the BMC Helix AIOps tenant URL. 
  7. Enter the tenant administrator credentials for BMC Helix AIOps. 
    A message appears that your configuration is successful and BMC Helix AIOps is now connected with the Microsoft Teams application.
    Success Message.png
    You can use the Install for all option and install the application for all users in your organization. 


Where to go from here

Now that you have configured the application in Microsoft Teams for your users, users can run commands to get information about the impacted services and situations in your environment. For more information, see Commands-and-actions-available-in-Microsoft-Teams.