This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

Remediating events for services and situations

As an operator, remediate open events for services and situations by running automation. Using BMC Helix Intelligent Automation, automation engineers create automation policies that can trigger automation actions to remediate open events. If an event condition matches with the trigger condition defined in an automation policy, the relevant automation action is displayed against an open event in BMC Helix AIOps. 

60 days trial notification

By default, you can use the Intelligent Automations feature at no charge for 60 days. After that time, you need to subscribe to use this feature. To continue to use the feature and learn more about the subscription, contact your BMC Sales Team.

Enable AIOps Situations on the Manage Product Features page to view the ML-based situations. For more information, see Enabling-the-AIOps-features.

Related topics

Monitoring-and-investigating-situations

Monitoring-services

The following image shows an example of automations available for open events for an impacted service. 

Available Automations for services.png

The following table lists the activities that you can perform to remediate open events for services and situations. 


Action

Reference

Run an existing automation

As an operator, you can run automations for open events (causal or situational). The automations execute the remediation actions in BMC Helix Intelligent Automation.

Request for a new automation

If there are no existing automations for open events or if you want any additional remediating actions, you can raise requests. Automation engineers will create policies in BMC Helix Intelligent Automation, which appear as automations.

Create automation policies to remediate causal events associated with services

As an administrator, you can launch BMC Helix Intelligent Automation from BMC Helix AIOps to create policies, which will create automations to resolve causal events associated with services. You need permissions to create automation policies in BMC Helix Intelligent Automation.