This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

21.3 patches

Review the fixes and updates in patches to BMC Service Level Management 21.3 that might impact your users.


New features and enhancements were delivered in versions 21.3 and 21.3.01 for SaaS customers. Starting with 21.3.02 patch release, these features and enhancements are also available for on-premises customers. For more information, see BMC Helix ITSM release notes and notices Open link .

Available patches

Patch version

SaaS

On premises

Defect fixes

Updates

21.3.11(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link

Updates in 21.3 patch 11 Open link

21.3.10(tick)(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link

None

21.3.09(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link

None

21.3.08(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link

None

21.3.07(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link

None

21.3.06(tick)(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link

None

21.3.05(tick)(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link

Action Request System 21.3 patches Open link

21.3.04(tick)(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link
None
21.3.03(tick)
  • Defect fixes in BMC Helix ITSM Open link
  • Defect fixes in Smart IT Open link
None
21.3.02(tick)(tick)

Defect fixes in Smart IT Open link

None

21.3.01

(tick)


Defect fixes in Smart IT Open link

Updates in 21.3 patch 1 Open link


(On premises only) Downloading and installing the patch

Download from EPD

See  Downloading the installation files Open link in BMC Helix Service Management Deployment online documentation.

Patch installation

See  Installing Open link in BMC Helix Service Management Deployment online documentation.



SaaS application patching

BMC applies patches during  Maintenance windows Open link


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