This documentation supports the 20.02 version of BMC Service Level Management.
To view an earlier version, select the version from the Product version menu.

BMC Service Level Management (BMC SLM) provides a way to review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. It streamlines the most important task of all, which is the communication between a service provider and its customers.

Release notes and notices
updated 28 Jun

Learn what’s new or changed for BMC Service Level Management version 20.02, including new features, urgent issues, documentation updates, and fixes or patches.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.

Note

This section only includes information about changes since the most recent release of BMC Service Level Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1,18.05, 18.08. 19.02, 19.08 and 19.11.

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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite release notes


DateTitleSummary
October 6, 202020.02.02: Patch 2 for version 20.02

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).

August 28, 2020Patch 1 for version 20.02

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.

February 21, 202020.02 enhancements

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements .


Using

 

As an end user, access and navigate the BMC Service Level Management Console.

Developing

 

As a developer, customize BMC Service Level Management and understand the architecture.

Administering

 

As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.

Integrating

 

As an administrator, integrate BMC Service Level Management with Remedy AR System and Remedy IT Service Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Planning

 

(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.

Installing

 

(On-premises only) Install and perform initial system configuration.

Upgrading

 

(On-premises only) Upgrade based on the latest system requirements and software.


PDFs

 

Additional resources

The following BMC sites provide information outside of the BMC Service Level Management documentation that you might find helpful:

 


 

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