Live Chat 21.02
Learn what's new or changed in Live Chat 21.02, including new features, urgent issues, documentation updates, and fixes or patches.
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Release notes and notices
in BMC Helix ITSM: Smart IT.
Release notes and notices
in BMC Helix Business Workflows
The Live Chat 21.02 release is currently available only to BMC Helix subscribers (SaaS).
Date | Title | Summary |
---|---|---|
March 17, 2021 | 21.02 enhancements | Live Chat version 21.02 is released. This version includes the following enhancements:
|
Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries. As a support agent, accept live chat requests and resolve the end users' queries. | |
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, sizing, and system requirements. | |
Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows. |
Videos
The following list displays the topics contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions (FAQ) about BMC Virtual Chat.
Additional resources from BMC
The following BMC sites provide information outside of the Live Chat documentation that you might find helpful:
- BMC Communities, BMC Remedy community
-
BMC Support Knowledge Base
, search filtered by BMC Virtual Agent and BMC Virtual Chat (requires login)
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
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