Live Chat 23.3
Live Chat 23.3
Learn what's new or changed in Live Chat 23.3 and patches, including new features, urgent issues, documentation updates, and fixes or patches.
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Related topics
Release notes and notices in Smart IT.
Release notes and notices in BMC Helix Business Workflows
Date | Summary | Reference |
|---|---|---|
December 3, 2024 | Patch 4 for version 23.3 is available for on-premises customers. | |
November 25, 2024 | Enhancements available in 23.3 Patch 4:
Issues that were corrected by 23.3 Patch 4 and issues that remain open | |
October 1, 2024 | Patch 3 for version 23.3 is available for on-premises customers. Issues that were corrected by 23.3 Patch 1 and issues that remain open | |
August 15, 2024 | Enhancements available in 23.3 Patch 3:
| |
May 29, 2024 | Enhancements available in 23.3 Patch 2:
| |
March 22, 2024 | Patch 1 for version 23.3 is available for on-premises customers. Issues that were corrected by 23.3 Patch 1 and issues that remain open | |
March 8, 2024 | Enhancements available in 23.3 Patch 1:
Issues that were corrected by 23.3 Patch 1 and issues that remain open | |
December 8, 2023 | Enhancements available in 23.3:
Issues that were corrected by 23.3 and issues that remain open |
Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries. As a support agent, accept live chat requests and resolve the end users' queries. | |
Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows. | (On-premises only)
As an administrator, set up integrations with other BMC products.
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Developer Community | BMC Helix Communities | Developer Portal | Knowledge Base | Marketplace |
Get a list of all the videos and a PDF version of the Live Chat documentation. |