Live Chat 20.02
Live Chat 20.02
Live Chat provides a self-service solution for users to resolve their issues by chatting to support agents.
The Live Chat 20.02 release is available to BMC Helix subscribers (SaaS) and on-premises customers.
Date | Title | Summary |
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October 10, 2023 | Live Chat version 20.02.05 is released. This version includes the following enhancements:
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February 21, 2020 | Live Chat version 20.02 is released. This version includes the following enhancements:
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Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries. As a support agent, accept live chat requests and resolve the end users' queries. | |
Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows. |
Videos
The following topics contain videos that supplement or replace the text-based documentation:
All videos in the space
Topic | Duration (in minutes) | Description |
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02:00 | This video provides a summary of the some of the new features and enhancements in BMC Live Chat version 19.11 and 20.02: | |
60:11 | This video is a webinar by the BMC engineering team that explains the features of Live Chat version 19.08 integrated with Remedy with Smart IT version 19.08: | |
08:17 | This video demonstrates how to customize lables, buttons, and messages for Self Service Portal |
This topic provides information that supplements the Live Chat documentation.
Frequently asked questions
This section provides answers to frequently asked questions (FAQ) about BMC Virtual Chat.
Additional resources from BMC
The following BMC sites provide information outside of the Live Chat documentation that you might find helpful:
- BMC Communities, BMC Remedy community
BMC Support Knowledge Base, search filtered by BMC Virtual Agent and BMC Virtual Chat (requires login)
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- Documentation for related products: