Live Chat 25.2

Live Chatprovides a self-service solution for users to resolve their issues by chatting to support agents.

Release notes and notices Updated 16 Apr 2025

Learn what's new or changed in Live Chat 25.2.00 and patches, including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Release notes and noticesin BMC Helix Business Workflows

Version	Date	Summary	Reference
25.2.00	April 15, 2025	Enhancements available in 25.2.00: Brand color changes for Self Service portal and Agent console. Issues that were corrected by 25.2.00 and issues that remain open	25.2 enhancements and patches

Getting started See more	Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries. See more Interacting with chat users As a support agent, accept live chat requests and resolve the end users' queries. See more
Planning (On-premises only)Plan an installation or upgrade based on recommended deployment architecture, sizing, and system requirements. See more	Installing (On-premises only)Install and perform initial system configuration. See more
Administering Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows. See more	Integrating (On-premises only) As an administrator, set up integrations with other BMC products. See more

Get a list of all the videos and a PDF version of the Live Chat documentation.

Find answers to the most frequently asked questions about Live Chat.

On this page