Remedy with Smart IT 20.02
Remedy with Smart IT 20.02
Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration. | As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management. | |
Communities  | Knowledge Base  | Videos  | Education 
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Videos
Videos are available in the following areas:
Getting started videos
The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:
Using videos
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
Administration videos
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
This topic provides information that supplements the Remedy with Smart IT documentation.
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.
I’d like a PDF of just selected information. How can I get that?
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
Creating PDF exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- Smart IT Support page, BMC Remedy Smart IT Support
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
- BMC Knowledge Articles