Modifying labels and messages
As an administrator, you can modify messages and other text strings in the Self Service Portal. You can modify both the English text and the localized text.
The following video demonstrates how to customize labels, buttons, and messages for Self Service Portal of Live Chat:
To modify labels and messages
- From the Virtual Administration Console, select Self Service Portal > Configuration.
- Select the Interfaces locale where locale is the locale, such as English or French and click Modify.
- To make sure that your changes are preserved in future upgrades, click Create Overlay.
- Modify the XML code as needed. The XML for the Self Service Portal is within the <new-ui> </new-ui> tags.
- Click Save to make your changes.
- To refresh setting changes without restarting Apache Tomcat, click Refresh Servlets.
- Open the Self Service Portal to review your changes.
Following are the configurable text strings in the Self Service Portal. You can change the value of any of the text strings.
Configurable text strings in the Self Service Portal
The following system messages are configurable in the Self Service Portal.
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Related topics
Configuring-the-Self-Service-Portal
Self-Service-Portal-Configuration-overview