Live Chat 21.3
Live Chat 21.3
Live Chat provides a self-service solution for users to resolve their issues by chatting to support agents.
Date | Summary | Reference |
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January 29, 2024 | This patch includes the following enhancements:
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September 5, 2023 | ||
June 15, 2023 | This patch includes the following enhancements:
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January 23, 2023 | ||
December 20, 2022 | ||
September 2, 2022 | This patch release includes the following update:
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August 1, 2022 | This patch release includes the following update:
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May 23, 2022 | This patch release includes the following update:
Issues that were fixed and issues that remain open This patch is available for SaaS subscribers. | |
March 23, 2022 | ||
February 8, 2022 | ||
January 5, 2022 | Containerized deployment of Live Chat with BMC Helix Innovation Suite and Service Management applications. This patch release includes the following update:
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November 19, 2021 | This patch release includes the following update:
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October 4, 2021 | Live Chat version 21.3 is released. This version includes the following enhancements:
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Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries. As a support agent, accept live chat requests and resolve the end users' queries. | |
Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows. | (On-premises only)
As an administrator, set up integrations with other BMC products.
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Videos
The following list displays the topics contain videos that supplement or replace the text-based documentation:
This topic provides information that supplements the Live Chat documentation.
Frequently asked questions
This section provides answers to frequently asked questions (FAQ) about BMC Virtual Chat.
Additional resources from BMC
The following BMC sites provide information outside of the Live Chat documentation that you might find helpful:
- BMC Communities, BMC Remedy community
BMC Support Knowledge Base, search filtered by BMC Virtual Agent and BMC Virtual Chat (requires login)
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings