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Information

This site will undergo a brief period of maintenance on Thursday, 23 April at 2:30 AM Central/1:00 PM IST. During a 30 minute window, site availability may be intermittent.

Information
Phased rollout This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Getting started

Live Chat provides a self-service portal that enables end users to chat with support agents. Agents can participate in a chat session from BMC Helix ITSM: Smart IT or BMC Helix Business Workflows. Administrators can configure Live Chat to suit your organization's business requirements. 

To initiate a chat session, end users can log in to the Self Service Portal in Live Chat or BMC Helix Virtual Agent, and then connect to support agents.

The following video (1:05:11) is a webinar by the BMC engineering team that explains the features of Live Chat version 19.08 integrated with BMC Helix ITSM: Smart IT version 19.08:


video icon play.png https://www.youtube.com/embed/NjWg2JDwmuA


If you are new to Live Chat, information in the following sections introduce you to the product features and helps you to get started with Live Chat.

New users

Agents


Administrators

 

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Live Chat 21.02