This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Changing a process name in BMC Service Management Process Model

The following table lists the steps that you must perform when changing a process name. Use this table as a checklist.

Process name change checklist

Step

Check

Description

Instructions

1.

Change the process name in the process model box.

Changing text in process model boxes

2.

Change the process name in the process model header.

Changing text in process model headers

3.

Change the process name in all Microsoft Visio 2007 drawings.

Changing diagrams

4.

Change the process name in all process documents.

Changing text in process model boxes

5.

Place updated Microsoft Word process documents in the process model for downloading.

Changing text in process model boxes.

6.

Convert the new Microsoft Visio 2007 drawings to GIF files and update the process model with them.

Converting VSD files to GIF files

7.

Ensure that all hotspots are correctly positioned.

Changing hotspots

8.

Update the process name in the title of the HTML frames page.

Changing the HTML frames page files

9.

Update the process name in the body of the HTML frames page.

Changing the HTML frames page files  

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