This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Changing text in process model boxes

You can change the text that appears in a process model box. You might want to change the text in a process model box when you want to change the process name. For example,you might want to change the name of the Event Management process to Alarm Management.

Note

If you change the name of a process or a procedure, you must also change the name of the related HTML frames page. For more information, see Changing the HTML frames page files.

To change the text in a process model box

  1. Open installDir\SMPM\Model\<ProcessNames>.
  2. Use a text editor such as Notepad to open the text file that contains the process model box text that you are changing.
    For example, if you are changing Event Management to Alarm Management, open Event.txt.
  3. Overwrite the existing process name with the new process name.
    When typing the text, observe the following guidelines:
    • You must use uppercase letters for the process name. If you do not, the process name is not displayed.
    • Use a 0 (zero) to indicate a line break. For example, if you want the word Management to appear on a line beneath the word Alarm, you must type ALARM0MANAGEMENT.
    • If you insert line breaks, edit the value of the &b1_lines=1 parameter to indicate the number of lines. For example, if you insert one line break, change the value of the parameter from 1 to 2 (&b1_lines=2).
  4. Save and close the text file.
    After you change the process model box text, you must change the text in the corresponding tooltip.

    Example


    Original text:
    b1_text=EVENT0MANAGEMENT
    &b1_lines=1

    Revised text:
    b1_text=ALARM0MANAGEMENT
    &b1_lines=2

To change the text in the corresponding tooltip

  1. Open the installDir\SMPM\Model\ToolTips directory.
  2. Use a text editor to open the related text file.
    For example, to change the Event Management tooltip, open Event.txt.
  3. Overwrite the existing process name with the new process name.
  4. Save and close the text file.
  5. Refresh BMC Service Management Process Model in your browser to verify if the new process name is displayed in the process box and in the tooltip.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments