BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as a Manager of Managers for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events. 

Release notes and notices
updated 09 Dec

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.


To stay informed of changes to this list, click the  icon on the top of this page.

Dec 9, 2022Proactive Service Resolution - Level 3 for BMC Helix IT Service Management22.4 enhancements and patches
Nov 14, 2022

Support for connecting to on-premises BMC Helix IT Service Management to create incidents. 

22.4 enhancements and patches
Oct 10, 2022

Enhancements available in this release:

  • Proactive Service Resolution for BMC Helix IT Service Management - Level 1 and Level 2
  • Support for validating the SSL certificates while running the plugin
  • Support for running the plugin on an HTTPs protocol
22.4 enhancements and patches

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

  • BMC Helix AIOps release notes
  • BMC Helix Continuous Optimization release notes
  • BMC Helix Dashboards
  • BMC Helix Operations Management release notes
  • BMC Helix Portal release notes


Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Viewing automation requests


View the incoming requests for automations from BMC Helix AIOps.

Managing automation policies


Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps.

Viewing policies in BMC Helix Dashboards


View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment.

Managing EC2 instances in AWS


Configure the connector and create an automation policy to terminate, start, or stop an EC2 instance.

Managing templates in Ansible Tower


Configure the connector and create an automation policy to work with job and workflow templates.

Managing deployments in Kubernetes


Configure the connector and create an automation policy to resize a deployment or delete a pod.

Performing triage and remediation in TrueSight Orchestration


Configure the connector and create an automation policy for any active workflow.

Product trials

Product trials



Knowledge Base

Knowledge Base



PDFs and videos


This topic describes and links to the PDF that supports this product release.


If the ready-made PDF of this space does not satisfy your requirements, you can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

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