This documentation supports BMC Helix AIOps till November 2021. To view other versions of the documentation, select a version from the Product version menu.

BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multicloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) and maximize service performance and availability.

Release notes and notices
updated 13 Dec

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, and documentation updates.


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Nov 19, 20212021 enhancements

Updates available in this release:

  • Enable the Microsoft Teams integration to get details about impacted services and situations
  • View causal event details by causal nodes or situations for impacted services
Sep 21, 20212021 enhancements

Enhancements available in this release:

  • Enable the AIOps features
  • View and investigate ML-based situations
  • View service health and perform AIOps root cause isolation
  • Support for new connector types
  • Introducing Self-help
Jul 26, 20212021 enhancements

Enhancements available in this release:

  • Remediate events and situations using BMC Helix Intelligent Automation actions
  • View Situations grouped by host names
  • View related events and performance attributes overview for causal events
  • User Management menu option renamed to Users
May 27, 20212021 enhancements

Enhancements available in this release:

  • View incident details
  • Upgrade a third-party integration
  • Customize event pipelines
Mar 20, 20212021 enhancements

The initial release of BMC Helix AIOps.

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Operations Management release notes Open link
  • BMC Helix Portal release notes Open link
  • BMC TrueSight Operations Management release notes Open link
  • BMC Helix ITSM release notes Open link
  • BMC Helix Discovery release notes Open link
  • BMC Helix Intelligent Automation release notes and notices Open link

Onboarding and implementing


Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities


Get a consolidated health summary of key performance indicators and entities.

Monitoring service health and performing causal analysis


Monitor services to assess the service health and perform root cause isolation of impacted services. 

Monitoring and investigating situations


Monitor and investigate ML-based situations for analysis and remediation.



Understand roles and permissions, enable AIOps features and notifications. 

Remediating events for services and situations


Run automation actions to remediate open events for services and situations.



Integrate with BMC and third-party solutions to ingest events, metrics, CIs, and topology data.



Resolve common issues or errors, review logs, or contact Support. 

Product trials

Product trials



Knowledge Base

Knowledge Base



PDFs and videos


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