This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

BMC Helix Innovation Suite architecture

BMC has consolidated all Service Management products on one single application environment that combines capabilities of  Action Request System and BMC Helix Innovation Studio

BMC Helix Innovation Suite is a single-tenant common environment for  BMC Helix ITSM and BMC Helix Innovation Studio  applications. 


(Versions earlier than 21.02)  AR System architecture

Action Request System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL). Using  AR System , nonprogrammers can build powerful business workflow applications.

Companies use AR System  applications to track diverse items such as, stock trades, benefits data, inventory assets, spare parts, and order fulfillment.

One of the most common uses of AR System  is to automate internal service desks.

For more information about AR System  architecture, see AR System architecture.

The following diagram shows AR System  architecture for versions earlier than 21.02:

(Versions earlier than 21.02)  BMC Helix Innovation Studio architecture

BMC Helix Innovation Studio  helps you to build your own applications with the help of different designer consoles, deploy them for the end users of these applications, and manage or configure them. 

BMC Helix Innovation Studio  helps you establish data requirements, expose fields for your user interface, and implement complex powerful business processes.  

For more information about BMC Helix Innovation Studio  architecture, see  Digital Service application architecture Open link in BMC Helix Innovation Studio  documentation. 

The following diagram shows BMC Helix Innovation Studio  architecture for versions earlier than 21.02:

BMC Helix Innovation Suite

BMC has consolidated all Service Management products on a single application environment that combines capabilities of AR System  and BMC Helix Innovation Studio . This allows you to simplify your deployment architecture significantly and considerably reduce operational costs. 

BMC Helix Innovation Suite provides:

  • A shared database between AR System  and BMC Helix Innovation Studio .
  • A common Foundation data for applications that run on the BMC Helix Innovation Suite
  • Ability to interoperate between development tools. For example, you can call a process, defined by using BMC Helix Innovation Studio  in AR System . The process is called by triggering a filter written in Developer Studio .

The following diagram shows BMC Helix Innovation Suite  architecture:

BMC Helix Innovation Suite  architecture consists of the following components:

ComponentDescription
Shared database

A common database for AR System , BMC Helix Innovation Studio , and BMC Digital Workplace .

Shared Foundation dataA common Foundation data for applications.

AR System core services

The core AR System services add functionality such as approval process, assignment process to the environment. The core services include:

  • Email Engine
  • Approval Server
  • Plug-in server
  • Assignment Engine

BMC Helix Innovation Studio core services

BMC Helix Innovation Studio core services supports the enterprise applications. The core services include:

  • Standard based interfaces, including HTTP/REST
  • Powerful built-in services and custom services
  • Configurable definition based objects
  • Built-in extensible types
  • Process orchestration engine

Developer Studio

Developer Studio  is an integrated development environment (IDE) for AR System applications. It provides all the application development functions of the previous Administrator tool with a modern, powerful, easy-to-use interface.

BMC Helix Innovation Studio

BMC Helix Innovation Studio  is a graphical user interface used to develop and tailor applications or libraries. You can use the designer tabs in  BMC Helix Innovation Studio  to create views, records, and business logic for an application or a library.

BMC Helix ITSM applications

A BMC Helix ITSM application consists of forms, workflow, and related objects that are built by using Developer Studio . The following Remedy applications are available on BMC Helix Innovation Suite :

  • BMC Helix ITSM Insights Open link
  • BMC Helix ITSM: Smart IT Open link
  • BMC Helix ITSM: Smart Reporting 21.02 Open link
  • BMC Helix ITSM: Asset Management Open link
  • BMC Helix ITSM: Change Management Open link
  • BMC Helix ITSM: Knowledge Management Open link
  • BMC Helix ITSM: Service Desk Open link
  • Service Request Management Open link
  • BMC Service Level Management Open link

BMC Helix Innovation Studio applications

BMC Helix Innovation Studio application consists of records, processes, and related objects that are built by using BMC Helix Innovation Studio . The following BMC Helix Innovation Studio applications are available with BMC Helix Innovation Suite :

  • BMC Helix Multi-Cloud Broker Open link
  • BMC Helix Business Workflows Open link
  • BMC Helix Virtual Agent Open link
  • BMC Digital Workplace Open link

BMC Helix ITSM custom applications

Custom applications built by using Developer Studio .

BMC Helix Innovation Suite custom applications

Custom applications built by using BMC Helix Innovation Suite .

BMC Helix Lines of Business 

Custom applications built according to your line of business by using BMC Helix Innovation Suite . BMC Helix Innovation Suite supports the following applications:

  • BMC Helix Portfolio Management Open link
  • BMC Helix Customer Service Management Open link


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