FAQs and additional resources

This topic provides information that supplements the BMC Service Request Management documentation. It contains the following sections:

Frequently asked questions

What happened to all the PDFs for this product?

Where to find information previously provided in a guide or manual

Document title	Found here in
Installation Guide	Planning Installing Preparing Installing Configuring after installationUpgrading Troubleshooting
Administration Guide	Key concepts What-is-BMC-Service-Request-Management User-goals-and-features BMC-Service-Request-Management-architecture Administering Getting started with creating servicesGuidelines-for-designing-services Creating servicesConfiguring-navigational-categories Creating-application-templates-and-application-object-templates Creating-process-definition-templates Creating-service-request-definitions-Basic-configuration Configuring-packages-and-entitlement Configuring-approvals-for-SRDs-and-requests Setting-up-surveys-and-viewing-results Using-the-Service-Request-Designer-to-create-services Setting-up-the-Work-Order-Management-application Migrating BMC Service Request Management objects and data Working-with-the-Request-Entry-console Internationalization-and-localization Creating-and-using-advanced-interface-forms
User's Guide	Using Using-the-Request-Entry-console Using-the-Business-Manager-Console Using-the-Service-Request-Coordinator-Console Fulfilling-service-requests Communicating-with-users-by-using-broadcasts Analyzing-services-by-running-reports Administering Making-the-application-accessible-for-users-with-disabilities

Where do I find release note information?

Where to find information previously provided in release notes

Type of information	Found here in
New features (enhancements) and other information	Release-notes-and-notices
Issues corrected by the base release and its service packs and patches Issues that are currently open	Known-and-corrected-issues

Where can I find technical bulletins?

Where to find information previously provided in a technical bulletin

Type of technical bulletin	Found here in
Contents of a service pack or patch and instructions particular to it	The child topic for that service pack or patch under Release-notes-and-notices For issues corrected in the service pack or patch, sort the table in Known-and-corrected-issues by the "Corrected in" column

Where do I find information previously provided in a white paper?

Where to find information previously provided in a white paper

Document title	Found here in
Performance and Scalability of 7.6.04 SP1 BMC Remedy IT Service Management Suite, BMC Service Request Management, BMC Knowledge Management, and BMC Atrium on Windows	Software component performance benchmark configuration settings

Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release-notes-and-notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

Is all the content for BMC Service Request Management 9.1 in this space?

Yes, all of the documentation for BMC Service Request Management 9.1 is in this space. Links to documentation for related products are found in Additional resources from BMC.

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

Click the Export icon in the upper-right.
From the Export menu, select PDF.
Follow the prompts for page selection and other options.
Click Export.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Service Request Management 9.1 documentation that you might find helpful:

BMC Communities, BMC community
BMC Service Request Management Support page BMC Service Request Management Support
BMC Support Knowledge Base, search filtered by BMC Service Request Management
BMC Educational Services, BMC Service Request Management learning path
Documentation for related products