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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Components of service targets

A service target must include one set of terms and conditions or Key Performance Indicator (KPI) definition, one goal type to determine the method of how a target is met or missed, and a measurement criteria.

Warning

Note

Measurement criteria are not defined for performance-monitoring and compliance-only service targets.

A service target can optionally include impact costs and one or more milestones with one or more actions associated with each milestone.

Service type components

 

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BMC Service Level Management 20.02