This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Service target data sources

A BMC Service Level Management (BMC SLM) service target requires a data source for the information that is used in calculations. The data source used depends on the type of service target. The following points describe the different types of data sources and their overall requirements.

  • Data sources for CI outage service targets
    To use CI outage service targets, you must configure the data source first.
  • Data sources for request-based and availability service targets
    If you want to use some of the more advanced BMC SLM features with BMC ITSM applications, these can be configured in the Configure Service Target Data Source form.
  • Data sources for performance-monitoring service targets
    Data sources for performance-based service targets require using Collection Points and Collection Nodes that collect data from the applications that monitor performance.
  • Data sources for BMC ITSM applications
    BMC ITSM products such as BMC Service Desk: Incident Management, BMC Change Management, and BMC Asset Management are shipped with pre-configured data sources (BMC Remedy AR System forms) that integrate with BMC SLM.

Note

View forms are not supported for custom data sources. View forms can only be used by Compliance type data sources. For more information on compliance type data sources, see Before-you-begin-using-compliance-only-service-targets. For more information on View forms in BMC Remedy Action Request System, see View forms.

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