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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Relating agreements to a contract

You can also share an agreement among multiple contracts. For example, if you have two customers, Acme, Inc. and Calbro, Inc. and for both the customers you create an agreement for the Email Gold service offering. In this case, you define the agreement once, but link it to both customers. This results in two contracts, one with Acme, Inc. and another one with Calbro, Inc., and both the contracts refer to the Email Gold service offering agreement.

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Working-with-contracts

To relate a current agreement to a contract

  1. Log on to the Service Level Management Console.
  2. Click Contracts to open the Contracts Console .
  3. Select the contract to which you want to relate an agreement.
  4. Click View to open the Contract Information form.
  5. Click the Agreements tab.
  6. Click Relate to open the Searching for Agreements form.
  7. Enter the search criteria and click Search.
     The agreements that meet the search criteria are shown in the Results List.
  8. Select an agreement and click OK.
     The agreement is related to the contract and appears in the agreement table on the Agreements tab.
  9. Click Save to save the contract.

To unrelate an agreement from a contract

  1. Log on to the Service Level Management Console.
  2. From the navigation pane, click Contracts.
     The Contracts Console appears.
  3. In the Contracts Console, select the agreement that you want to unrelate and click Unrelate.
  4. Click Save to save the contract.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Level Management 20.02