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Information
This documentation supports the 20.02 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.
Defining contracts
For an agreement, optionally, you can create a contract. The contract provides information, such as with whom the contract is associated, when it expires, accounting codes, and costs. A service level manager creates this contract between the service provider and the customer. You can also create a contract for internal purposes to which the internal OLAs are associated. This internal contract is created by the service owner. The related components of a contract are agreements, service targets, reports, and dashboards.
