This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Overview of agreements

An agreement is a documented understanding between two parties. An agreement defines the compliance targets, review periods, penalties and rewards, and milestones, as well as the associated service targets. An agreement is used to group service targets and define the overall terms of the service offering and to measure compliance against those terms.

 

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