Creating agreements

The following steps describe how to enter basic information for an agreement.

To create an agreement

1. Log on to the Service Level Management Console.
2. In the navigation pane, select the folder in which you want your agreement to reside.
3. Click the Agreements tab.
4. Click Create to begin defining your agreement (located directly below the Agreements table).
5. In the Agreements form, select an Agreement Type.
6. Enter a title for the agreement.
    Do not include any parentheses in the agreement title.
7. (Optional) Enter a description for the agreement.
8. In the Expiration Date field, enter the date and time that the agreement expires.
9. In the Notification Date field, enter the date and time that you want a notification to be sent about an upcoming expiration.
10. Select the Status of the agreement.
11. Enter the names of the reviewers who will review the agreement, or select from the list if your administrator has configured the names.

12. (Optional) In the Business Service field, select a business service.
    You can also enter the name of the business service. After you enter the first three characters, a list of matching business services are displayed, from which you can select the required service.
     All service targets related to the agreement inherit the business service and include it in the Terms and Conditions. The service target, therefore only attaches to a change or incident request with that same business service.
     An agreement can have only one business service setting, but a business service can be related to more than one agreement. The service target can attach to multiple agreements, each with a different business service. The multiple business services are included in the Terms and Conditions.
     For example:

    '*Contact Company' = "My Company" AND 'Company' = "My Company" AND 'Priority' = "High" AND ('Business Service' = "Payroll Service" OR 'Business Service' = "Shipping")*