Configuring review periods for agreements

Review periods allow you to configure the time periods in which compliance needs to be met, such as a daily, weekly, monthly, or quarterly period. The percentage provides information about how the agreement performed during a set review period.

You can add the following review periods for each agreement: Daily, Weekly, Monthly and Quarterly. The review period that you configure appears in the agreement Review Periods list. This option allows you to choose a repeated range of dates to measure periodic performance of specific agreements.

To add review periods for an agreement

1. From the Application Administration Console, select Service Level Management > Configure Application Settings > Review Periods.
2. Click Open to display the Configure SLA Review Period form.
3. Click Add.
   The Agreement Review Period form appears.
4. Enter the following information in the Agreement Review Period form:
   1. Name for the review period in the Title field such as weekly (starting Mondays).
   2. Description of the review period in the Description field.

   3. Select a value from the Frequency field, and then define the starting time for each period:

      Frequency	Description
      Daily	Select what time of the day you want the daily review period to always begin. Select this time from the Hour of Day field.
      Weekly	Select the day of the week and the hour of the day that the weekly review period showed always begin. Select from the Weekday menu the day of the week and the hour of the day from the Hour of Day field.
      Monthly	To set the starting time for the monthly review period, you must select the day of the month, and the Hour of Day field.
      Quarterly	To set the starting time for the quarterly review period, you first select the monthly quarters that make up the year from the Quarter field. Then you must select the starting day of the month for each quarter. You must select from the Day field and the Hour of Day field.

5. Set the status to active to make it visible to users.
6. Click OK to add an agreement review period.

To delete review periods for an agreement

1. To delete an agreement review period, select it from the list, then click Delete.
   A dialog box appears to ensure you want to delete the review period.
2. Click Yes to delete the review period.