This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Configuring dependent agreements

Configure dependent agreements to represent relationships between SLAs.

When you select an agreement in the Agreements table, a hierarchical structure of the dependent agreements appears in the Dependencies table.You can add agreements to other agreements and remove agreements from an existing agreement.

To add a dependent agreement

  1. Log on to the Service Level Management Console.
  2. Click the Agreements tab.
  3. Select the agreement to which you want to add a dependent agreement.
  4. Click Add (located under the Dependencies table).
     The Searching for Agreements dialog box appears.
  5. Enter your search criteria and click Search.
  6. Select the relevant agreement in the table.
  7. Click OK to return to the Service Level Management Console.
     The selected agreement appears in the Dependencies table. You might need to click Refresh to see it.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*