Configuring agreement owners

The agreement owners in the List of Configured Agreement Owners table are those who receive notifications about the expiration and the review of Agreements. These groups can also be used in alert actions in milestones.

To configure agreement owners

1. From the Application Administration Console, select Service Level Management > Configure Application Settings > Agreement Owners, and click Open.
2. In the Configure Agreement Owners form Title field, enter a name to identify the people who are the agreement owners (for example, service level managers).
3. In the Description field, enter a description of the group responsible for the agreements (for example, the service provider's service level managers).
4. In the Members field, enter the user, groups, or emails, separated by semicolons.
5. In the Notification Message field, enter the message for these users to notify them of an upcoming expiring agreement.
6. In the SLA Expiration Message field, enter the message to notify these users of an expired agreement. You can select fields such as SLA ID or SLA Name from the drop down menu and include them in the message.
7. Click Save.
8. Click Refresh to see the configured agreement owners.

To delete agreement owners

1. To delete an agreement owner, select it in the list of configured owners table, then click Delete.

2. Click Refresh, if you would like to see the changes made.

   Important

   If you delete the agreement owner, agreements and milestones using it do not function properly. Delete with caution.