Configuring SLM comments for agreements and service targets

SLM comments allows you to create the comments that you want to add to the dashboard for agreements and service targets . These can be used to categorize reasons for missing agreements and service targets. You can enter and update these comments using the dashboards for agreements and via Incident (if Remedy Service Desk is installed) or Change (if Remedy Change Management is installed) requests for service targets. As an administrator, you can set up predefined comments for service level managers to use.

The information that the SLM comments include is the name of the person entering the comments, the group they belong to, and the date and time the agreement might have been missed.

On BMC Service Level Management (BMC SLM) Dashboards, you can add comments to any agreement, or just add comments that can be shown on the agreement performance reports.

To create an SLM comment

1. From the Application Administration Console, select Service Level Management > Configure Application Settings > SLM Comments.
2. Click Open to display the Configure SLM Comments form.
3. In the Type field, select Service Target or Agreement.
4. In the Comment field, enter the text for the comment.
5. Click Save.
6. Click Refresh to view the new SLM comment in the table.

To delete an SLM comment

1. To delete an SLM comment, select it, then click Delete.
   You see a Confirm Operation dialog box.
2. Click Yes to confirm.