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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Tables on the Service Targets tab

The tables related to the Service Targets tab are Service Target Latest Status and Related Measurements.

Service Target Latest Status table for service target data

The Service Target Latest Status table displays the real-time status for the service targets. The status is the result of the last measurement processed. To filter the service targets, select the criteria in the Goal Status list.

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Columns in the Service Targets Latest Status table

 

Related Measurements table for service target data

The Related Measurements table shows historical information about the specific measurement instances associated with the service target that you selected in the Service Target Latest Status table. For example, if you select an incident resolution service target, the table shows measurements for the following items:

  • Tickets for which the service target completed processing between the Start and End dates specified
  • Tickets for which the service target began processing between the Start and End dates specified but is still currently processing

As you select a service target, the data in the Related Measurements table changes according to whether you have chosen an availability, a request-based, or a performance-monitoring service target. In the Status column, the status value of a service target can be In Process, Warning, Missed Goal, or Met. You can view information confined to a specific time period by entering values in the Start Date and End Date field.

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The following tables describe the information displayed in the Related Measurements table for performance-monitoring service targets, request-based service targets, and availability service targets. Using these tables, you can view information about the response time or the resolution time of a specific incident request, or you can see how long an asset has been available or unavailable and the impact costs for failing to meet the availability goal. 

Warning

Note

For availability service targets, you must click Calculate to display the most current data since elapsed up or down times are calculated only when a change of state occurs.

Columns in the Related Measurements table for performance-monitoring service targets

 

Columns in the Related Measurements table for request-based service targets

 

Columns in the Related Measurements table for availability service targets

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Level Management 20.02