Viewing agreements and adding comments for compliance data
Column header | Description |
|---|---|
Agreement | The name of the agreement. |
Contract | The contract to which the agreement is related. |
Review Period | The review period to which the agreement measurement applies. |
Status | The most current compliance status calculated according to the review period. The status is indicated by an icon. The status shown is one from the following list:
|
Previous | The compliance status calculated prior to the latest review period measurement. |
Comment | The comment added to the compliance calculation. You can add a comment concerning the agreement, such as an explanation for noncompliance. |
Compliance | The percentage compliance for the agreement. This percentage is calculated according to the review periods. The compliance is not calculated until an incident with an attached service target is closed. This might lead to differences between a service target status on the Related Service Targets table and the Compliance for an agreement shown in the Agreements table. |
Target | The percentage target compliance set during the agreement definition. If this target is not reached, the agreement is not compliant. |
Penalties/Rewards | The monetary penalties that are applied for noncompliance, set during the agreement definition. A positive value indicates a reward and a negative value indicates a penalty. |
Impact Costs | The monetary impact costs incurred when the related service target goals are not met. The impact cost is set during service target definition. The sum of all the costs for all service targets that missed their goals and are related to the agreement are calculated for the review period and shown as an amount and currency. |
Period Start | The date and time the review period started. |
Unknown Time | (Performance-monitoring service targets only) The total time during the review period when no data was available to calculate the status of any service targets related to the agreement. |
To view agreements
Select the agreement in the Agreements table, and click View Agreement. The agreement is displayed in view-only mode.
To add or view comments
- To add a comment, select an agreement or a contract in the Agreements table, and click the Comment button.
- Add your text in the SLM Comments dialog box, or select a meaningful comment from the list. For example you might have a predefined comment: "Power outage might cause a breach of contract."
- Save your comment.
The comment remains associated with the agreement for the specified review period.Through the web, this comment appears as an icon in the Comment column. When you hover the mouse pointer over the icon, you can view the details of the comment. In BMC Remedy User, the comment text appears in the Comment column.
You cannot delete a comment. You can delete the entries from the fields in the SLM Comments dialog box, but the comment and the comment icon remain.