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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Tables on the Compliance tab

The two tables related to the Compliance tab are Agreements and Related Service Targets.

Agreements table for compliance data

The Agreements table shows detailed agreement compliance data. It shows the most recent agreement compliance calculations for each agreement displayed. Agreements listed are those that fill the criteria after filtering through the navigation pane and the Review Period and Status filters.

Related topics

Viewing-compliance-data-using-the-Service-Level-Manager-dashboard

Related Service Targets table for compliance data

The Related Service Target table lists the service targets related to the selected agreement in the Agreements table. The Related Service Targets table displays the results of the most recent calculations for each service target for each review period of the associated agreement.

The following table shows the information displayed in the Related Service Targets table.

Column header

Description

Service Target

The name of the service target.

Type

The service target type. This is a user-defined type that maps to one of the internal goal types supplied with BMC Service Level Management: request-based (resolution-time or response-time), availability, CI Outage, performance monitoring, or compliance-only.

Period Status

The goal status of the service target, based on all of the measurements for that service target within the review period. If the percentage of Met service target measurements calculated within the review period is greater than or equal to the compliance target, the Period Status is Met. If not, it is Missed.

Real-Time Status

The most recent service target measurement status.

  • For a response-time or resolution-time goal. The result for the last request that was processed.
  • For an availability goal. The last measurement processed for the asset being measured.
  • For a performance monitoring target. The last measurement processed for the application or server being monitored.

The following table shows how often the compliance status is calculated for each review period. 

Period

Frequency of calculation

Daily

Every hour

Weekly

Every 4 hours

Monthly

Every day

Quarterly

Every day




 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Level Management 20.02