Skip to Content
Information
This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Charts on the Compliance tab

The charts related to the Compliance tab are SLA Related Service Target Measurement chart and SLA Compliance chart.

SLA Related Service Target Measurements chart for compliance data

You can double-click a service target in the Related Service Target table to see the service target measurements that were used to calculate the status for the review period. For request-based goals, the measurements appear in a chart. For availability and performance measurement goals, the measurements appear in a table. By default, the data shows the measurements for the review period of the related agreement. You change the date range by setting the start and end dates.

Warning

Note

If no service target measurements exist within the review period, the chart is blank. In this case, the Period Status shows Met.

For performance-monitoring service targets, the SLA Related Service Target Measurements table shows the time according to the time zone where the server is located.

SLA Compliance chart for compliance data

The SLA Compliance chart shows the agreements filtered by directory and review period. This chart shows the percentage of agreements that fall in to the three status categories: Compliant, At Risk, or Breached. The results arise from the most current calculations.

SLA compliance chart.jpg

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Level Management 20.02