Skip to Content
Information
This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Tables on the Business Services tab

You can filter the contents of the Agreements table by selecting a directory in the navigation pane. When you select an agreement in the Agreements table, related service targets are displayed in the Service Targets table. When you select a service target in the Service Targets table, the measurement status is displayed in the Service Target Measurements table.

Related topics

Viewing-business-services-using-the-Service-Level-Manager-dashboard

Agreements table for business services

The following table describes the columns in the Agreements table. 

Column

Description

Title

The title of the agreement.

Category

The type of the agreement:

  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)
  • Underpinning Contract (UC)

Service Targets table for business services

The following table describes the columns in the Service Targets table. 

Column

Description

Title

The title of the service target.

Service Target ID

The ID number of the service target.

Applies To

The application to which the service target is attached.

Goal Type

The type of goal for the service target, such as Incident Response time or Change Request Initiation.

Service Target Measurements table for business services

The following table describes the columns in the Service Target Measurements table. 

Column

Description

Ticket ID

The ID number of the request.

Measurement Status

The status of the service target. The status can be Met or Missed.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Level Management 20.02