Table on the SLM Trends tab
Column header | Description |
|---|---|
Agreement | The name of the agreement. |
Review Period | The review period in which the measurement applies. |
Status | The most current compliance status calculated according to the review period. The status is indicated by an icon. The status shown is one from the following list:
|
Comment | You can add a comment concerning the agreement, such as an explanation for noncompliance. |
Agreement Type | A service level agreement, an operational level agreement (OLA), or an underpinning contract (UC). |
Penalties/Rewards | The penalties and rewards for the review period. If the agreement was met and a reward incurred, the amount is a positive number; if the agreement was not met and a penalty incurred, the amount is a negative number. |
Impact Costs | The monetary impact costs incurred when the related service target goals are not met. The impact cost is set during service target definition. The sum of all the costs for all service targets that missed their goals and are related to the agreement, are calculated for the review period and shown as an amount and currency. |
Contract ID | The user-supplied Contract ID number of the contract related to an agreement. |
Contract Name | The user-supplied title of the contract related to an agreement. |
Contract Status | The status of the contract related to the agreement. Possible statuses are:
|
Unknown Time | (Performance-monitoring service targets only) The total time during the review period when no data was available to calculate the status of any service targets related to the agreement. |