Tables on the SLM Customer Dashboard
Agreements table on the SLM Customer Dashboard
The Agreements table displays detailed agreement compliance data. It lists all the agreements related to the selected contract, review period, and time period. You can further filter the list of agreements in the table to those of a specific status by selecting one of the following in the Status list:
- Compliant
- At Risk
- Breached
- All
If you select the Show All check box, you can see the latest compliance records in the Agreements table, in addition to the historical information. If you do not select the check box, you see only the historical compliance calculation records in the agreement table. Since the Show All field is configurable by your administrator, it might not be shown on your window.
The following table describes the information displayed in the Agreements table.
Column header | Description |
|---|---|
Agreement | The name of the agreement. |
Review Period | The review period for the agreement. An agreement can have more than one review period specified during the agreement definition. Review periods indicate how often compliance should be calculated for an agreement. |
Period Start | The date the review period started. |
Status | The most current compliance status calculated according to the review period. The agreement can have one of the following statuses:
|
Previous Status | The compliance status calculated prior to the latest review period. |
Compliance | The percentage compliance for the agreement. This percentage is calculated according to the review periods. |
Compliance Target | The percentage target compliance set during the agreement definition. If this target is not reached, the agreement is not compliant. |
Penalties/Rewards | The monetary penalties that are applied for noncompliance, set during the agreement definition. A positive value indicates a reward and a negative value indicates a penalty. |
Impact Costs | The monetary impact costs incurred when the service targets related to this agreement are not met. The impact cost is set during service target definition. The sum of all the costs for all service targets that missed their goals and are related to the agreement, are calculated for the review period and shown as an amount and currency. |
Related Service Targets table on the SLM Customer Dashboard
The Related Service Targets table shows the status of the service targets related to the agreement selected in the Summary table. The table displays the results of the most recent service target status calculations for each review period of the related agreement.
The following table describes the information displayed in the Related Service Targets table.
Column header | Description |
|---|---|
Service Target | The name of the service target. |
Type | The service target type, this is a user-defined type that maps to one of the internal goal types supplied with BMC Service Level Management: request-based (resolution-time or response-time), availability, CI Outage, performance monitoring, or compliance-only. |
Period Status | The goal status of the service target, based on all of the measurements for that service target within the review period. If the percentage of Met service target measurements calculated within the review period is greater than or equal to the compliance target, then the Period Status is Met. If not, it is Missed. |
Review Period | The review period for the agreement to which the service target is attached. |
Last Sampled Time | The last time the data was evaluated. |