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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Displaying icons in the dashboards after changing the mid tier

If you reconfigure the mid tier for dashboards you must change the path in the SLM:ConfigPreferences form. When you change the path, the mid tier server value in the HTML image tags change to point to the new mid tier server. 

Related topics

SLM-Customer-Dashboard

Calculations done prior to the change involve fields containing HTML image tags that point to the previously configured mid tier server; this server might be down or no longer have a working mid tier installed on it. The records calculated prior to the change to a new mid tier no longer display a visible icon in the dashboards. To update data to point to the new mid tier, create an escalation or other workflow that updates the following form field values and replaces the old mid tier server name with the new mid tier server name. This can be done using the REPLACE workflow function.

  • SLM:SLACompliance
    • Compliance Status Icon (ComplianceStatusIcon)
    • Compliance Status Icon Previous (ComplianceStatusIconPrevious)
    • Comment Added Icon (CommentAddedIcon)
  • SLM:SLAComplianceHistory
    • Service Target Period Icon (ServiceTargetPeriodIcon)
    • Real Time Status Icon (RealTimeStatusIcon)
  • SLM:Measurement
    • Status Image Tag (StatusImageTag)

      For example, on the SLM:SLACompliance form, the following HTML image tag is generated to display the Breached status:

      <img src=http://|http://midTierServer/arsys/apps/\ ARServer/Remedy%20Service%20Level%20Management/resources/icon_unavailable.gif alt="Breached" title="Breached"* >

      In this case, the old midTierServer name is replaced with the new midTierServer name.

 

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BMC Service Level Management 20.02