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This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Charts on the SLM Customer Dashboard

The two charts related to the SLM Customer Dashboard are SLM Compliance and Penalties and Impact Costs.

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SLM-Customer-Dashboard

SLA Compliance chart on the SLM Customer Dashboard

The SLA Compliance chart shows a historical view of the compliance percentage information for agreements related to the selected contract. The chart plots lines for the compliance status. The calculations are performed for each review period defined for the agreement.

Penalties and Impact Costs chart on the SLM Customer Dashboard

The Penalties and Impact Costs chart shows a historical view of the costs incurred if the agreements do not meet their compliance goals (including rewards if the agreements exceed their goals). The selected contract determines which to which agreements the data applies. The chart plots one line for the penalties and rewards in USD for the agreement, and one line for the total impact costs incurred when the service targets related to the agreement miss their goals.

 

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BMC Service Level Management 20.02